Refund & Cancellation Policy

This policy explains how cancellations and refunds work for paid PanelFlow plans and credits. It applies alongside our Terms of Service. PanelFlow is rolling out in stages; some paid features may not be available yet, and this policy will apply once they are.

You can cancel a subscription at any time from your account settings or by emailing support@panelflow.ai. When you cancel, your plan stays active until the end of the current billing period, and it will not renew after that. We do not charge a cancellation fee.

Subscription payments are generally non-refundable, and cancelling stops future charges rather than refunding the current period. If you were charged in error, experienced a billing problem, or are entitled to a refund under the law of your country, contact us within 14 days of the charge and we'll make it right.

Credits and other one-time purchases are non-refundable once they have been used to generate content, because real processing costs are incurred at that point. Unused credits from a recent purchase may be eligible for a refund at our discretion if you contact us promptly.

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a purchase of digital content and receive a refund, without giving a reason.

Because the Service delivers immediately — your plan and credits are usable the moment payment completes — you are asked at checkout to consent to that immediate delivery and to acknowledge that doing so ends your right of withdrawal once performance has begun. If you have not yet used any of the credits or features from a purchase, contact us within 14 days and we will refund it.

Nothing in this policy limits any statutory right you have as a consumer that cannot be waived by agreement.

Email support@panelflow.ai from the address on your account, with your order or payment details and a short description of the issue. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your provider.

We may update this policy from time to time. When we do, we will revise the "Last updated" date above.

Need help with billing? Email us at support@panelflow.ai.